This Privacy Policy explains how ContactScout ("ContactScout", "we", "our", or "us") collects, uses, shares, and protects information when you use our website and the ContactScout Chrome extension (the "Extension").
Our Product Purpose
ContactScout helps users find contact details related to LinkedIn profiles they view, including the ability to request and reveal available email addresses for those profiles.
To provide this service, we may aggregate professional contact information, including email addresses, from publicly available sources on the internet. If you do not want your personal information to be included in ContactScout, you can request removal by contacting us at support@contactscout.io.
Information We Collect
Depending on which features you use, we may collect and process the following categories of data:
- Account and authentication information: email address and password, plus password-reset and activation flow data.
- Extension identifiers: a generated extension user ID used to associate your extension session with your account and usage.
- Web browsing activity needed for core functionality: the active LinkedIn profile URL and related page context required to run lookups.
- Profile content from pages you browse: profile details such as full name, and when available title/position and company, extracted from the profile page you are actively viewing.
- Lookup and reveal activity: requests for email lookup/reveal, statuses, and related credits/billing events needed to provide the service.
- User-created data: lists you create in the Extension and items you add/export from those lists.
- Operational and security logs: service logs and error diagnostics used for reliability, abuse prevention, and security.
How We Use Information
- Authenticate users and manage accounts.
- Provide Extension features, including lookup and reveal flows.
- Process billing, subscriptions, and credit balances.
- Store and manage saved lists and exports you request.
- Maintain service security, detect misuse, and troubleshoot issues.
- Improve product performance and feature quality.
How We Share Information
We do not sell personal data. We may share data only in limited cases:
- Service providers: trusted vendors that help us run infrastructure, billing, and communications under contractual safeguards.
- Legal and security reasons: when required by law, legal process, or to protect users, our services, or the public.
- Business transfer: in a merger, acquisition, financing, or sale of company assets, subject to applicable law.
Chrome Extension Limited Use Commitments
For personal or sensitive user data covered by Chrome Web Store policies, ContactScout follows these principles:
- We use the data only to provide or improve ContactScout's user-facing features.
- We do not use or transfer this data for personalized advertising, retargeting, or data brokerage.
- We do not allow humans to read your personal or sensitive data except for limited cases such as support with your consent, security investigations, or legal compliance.
- We transfer data to third parties only when necessary to operate the service, comply with law, protect security, or as part of a lawful business transfer.
Data Security
We use reasonable technical and organizational safeguards designed to protect personal and sensitive data. Data is transmitted over secure channels (such as HTTPS), and we work to limit access to authorized systems and personnel.
Data Retention
We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and account state.
Your Choices and Rights
- You can stop using the Extension at any time by uninstalling it.
- You may request account/data access or deletion, subject to legal and operational requirements.
- You may contact us with privacy questions or requests at support@contactscout.io.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date.